Solvatio expert system
The Solvatio expert system was developed by our partner IISY and is offered by VIERLING to enhance the pre-qualification and diagnostic features of the Maestro system. Solvatio delivers the ability to manage your knowledge base and share it with other users.
Leading international telecommunications companies such as Deutsche Telekom, Belgacom and Swisscom rely on Solvatio with impressive results as stated by DT at TMF Forum:
The Solvatio expert system will help you to attain excellence in service quality:
- Improve problem resolution (> Time, > Quality, > Cost)
- Improve call avoidance
- Enable service pre-qualification and diagnostics (IPTV, VoIP)
- Offer self-care to minimize efforts on call resolution
- Reduce qualification efforts for call agents
- Avoid unnecessary field service
- Allow each call agent to act as an expert
- Improve Maestro diagnostics using all information available in your OSS: Information delivered by subscribers, network and service databases, customer boxes (TR-069), transmission equipment (MIB DSLAM, OLT, etc.), service platforms (IPTV, VoIP, etc.)
Easily master the following challenges:
- Growing complexity of products and services (> Pre-qualification, > Training for support)
- High call volume
- Variation in service staff competence
- Insufficient availability of expert knowledge
- High training needs
- Continuous knowledge drain